Solutions: Customer Care
CE Customer Care
Keeping Customers Loyal
Making a positive impact on your customers through world-class customer service is a crucial component of every business.
Whether it’s before, during, or after the sale, customers expect fast, accurate, convenient access to solutions. In many cases, the customer service department is the most important point of contact for the customer and a key provider of customer satisfaction.
Offerings
The following core service offerings are available and can be customized to meet your specific needs.
Order Management
New Account Setup
Account Activation
Balance Inquiry
Balance Transfer & Payoff
Terms & Conditions
Service Scheduling
Order Confirmation & Verification
Order Management & Processing
Customer Service
General Inquiries
Escalation
Issue Resolution
Billing Management
Collections
Dealer Locator
Marketing Support
Pre Sales
Welcome Calls
Customer Relations
Cross Selling
Up Selling
Loyalty Programs
Affinity Programs
Retention
Win Back
Net Promoter & “The Ultimate Question”
Customer Loyalty leads to profitable sustained growth. Our goal at CE is to ensure that Customers we serve on your behalf can answer YES to the following question…
Would you recommend this company to a friend or colleague?
We’ve implemented the operational discipline to increase Net Promoters and decrease Detractors. This is done with a partnership with our Clients by understand their customer data and the internal process that will affect change. We’re serious about quality and believe that we can help you improve yours.
Our agent audition system overcomes four critical hurdles in hiring. Finding the right associates is critical to your reputation.
Our agent audition system overcomes four critical hurdles in hiring. Finding the right associates is critical to your reputation.
Replaces traditional QA approaches toward call
quality with a more in depth assessment of transaction quality.
Our unique employee engagement model makes retention and quality work.